Return Policy
At our store, we want to offer you the best shopping experience. That’s why it’s important that you understand our return policy so you know how to proceed in case you need to make a return.
No Cash Refunds We do not offer refunds in cash or to credit/debit cards. The purchase amount will be retained as store credit for future purchases. This credit will be available for you to use whenever you wish, making it easier for you to continue enjoying our products.
Shipping Costs Are the Customer’s Responsibility Shipping costs for returning the product and for sending the new order must be fully covered by the customer. Please make sure to take these additional costs into account when making a return.
Return Timeframe and Conditions Returns are only accepted within the first week after receiving the package. It is essential that the product is returned with the complete delivery kit and in perfect condition. If the product does not meet these conditions, the return will be canceled. If the return is canceled, the cost of reshipping the item will be the customer’s responsibility.
Final Recommendations Before requesting a return, carefully inspect the product and the delivery kit. Keep the original packaging to make the process easier. Contact our customer service team to receive clear instructions on how to complete your return.
With this policy, we aim to maintain a fair and transparent process for all our customers. Thank you for your understanding and continued support!
